Trade, invest, and grow your digital assets with ease and security.
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1. Introduction
This Privacy Policy explains how PPrince collects, uses, and protects your personal data when you use our services.
2. Information We Collect
• Personal Information (e.g., name, email) when you sign up.
• Usage Data (e.g., pages visited, search history, preferences).
• Cookies & Tracking Data to improve functionality and analytics.
3. How We Use Your Information
We use your data to:
• Provide personalized price tracking and alerts.
• Improve our website and services.
• Analyze trends and user behavior.
• Ensure platform security and fraud prevention.4. Data Sharing & Third Parties
• We do not sell your personal data.
• We may share data with trusted third-party analytics tools (e.g., Google Analytics).
• If required by law, we may disclose information to legal authorities.
5. Cookies & Tracking
• We use cookies to enhance user experience and track website performance.
• You can disable cookies in your browser settings, but some features may not function properly.6. Security Measures
• We implement encryption, access controls, and security protocols to protect your data.
• However, no system is 100% secure, so users should take necessary precautions.
7. Data Retention
• We retain user data only as long as necessary for the purposes outlined in this policy.
• Users may request account deletion and data removal at any time.
8. Your Rights
You have the right to:
• Access your stored data. Request corrections or deletion of your data.
• Opt-out of marketing emails.
9. Changes to This Policy
• We may update this Privacy Policy periodically.
• Continued use of our services after updates implies acceptance.
10. Contact Us
For privacy-related inquiries, contact us through our contact form
Company: PPrince s.r.o.
Jurisdiction: Czech Republic
Regulatory Status: Licensed Virtual Asset Service Provider (VASP)
1. Introduction
Welcome to PPrince (“we”, “our”, or “us”). By accessing and using our platform, you agree to be bound by these Terms and Conditions (“Terms”). These Terms govern your use of our fiat-to-cryptocurrency conversion services. If you do not accept these Terms, you must not use our services.
2. Services Provided
• PPrince provides on-ramp services that enable users to convert fiat currency (e.g., EUR) into cryptocurrency.
3. Eligibility
• You must be at least 18 years old and legally capable of entering into a binding agreement.
• Access to our services is restricted in jurisdictions subject to sanctions, anti-money laundering blacklists (e.g., FATF high-risk jurisdictions), or where cryptocurrency use is prohibited by law.
4. AML/KYC Compliance
• As a licensed VASP under Czech law, we are required to comply with applicable Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) regulations.
• You agree to complete Know Your Customer (KYC) procedures, including identity verification and source of funds documentation.
• Failure to comply with KYC/AML requirements may result in denial or suspension of access.
5. User Obligations
• You must ensure that all information provided during registration and use is accurate, complete, and up to date.
• You may only use our service for lawful purposes and may not:
• Use third-party identities or wallets;
• Attempt to reverse engineer, interfere with, or misuse the platform;
• Engage in fraud, money laundering, or any unlawful transaction.
• You are solely responsible for ensuring the accuracy of the destination wallet address for crypto delivery.⸻
6. Fees & Pricing
• Each transaction may include a conversion fee, network fees, and exchange rate spread.
• All applicable fees will be displayed to you before confirming a transaction.
• Cryptocurrency prices may change rapidly and are not guaranteed until payment is confirmed.
7. Service Availability & Risk
• Our services are offered on an “as is” and “as available” basis.
• We are not responsible for:
• Delays caused by blockchain congestion or network failures;
• Incorrect wallet addresses provided by users;
• Loss of funds due to user error or market volatility.
• You acknowledge that cryptocurrency involves risk, including potential loss of value.
8. Account Suspension & Termination
• We reserve the right to suspend or terminate your access without prior notice if you:
• Violate these Terms or applicable laws;
• Fail to complete or pass KYC/AML verification;
• Are suspected of engaging in fraudulent or high-risk activity.
• Termination may include blocking access and retaining transaction records for legal compliance.
9. Modifications to Terms
• We may modify these Terms at any time without prior notice.
• Material changes will be communicated via our website or email.
• Continued use of the service after changes take effect constitutes acceptance of the new Terms.
10. Governing Law & Jurisdiction
• These Terms shall be governed by the laws of the Czech Republic.
• Any dispute arising in relation to these Terms or the use of our services shall be subject to the exclusive jurisdiction of Czech courts.
11. Contact Information
For questions, complaints, or regulatory inquiries, please contact us through our website:
https://www.pprince.io/contact
1. Introduction
This Cookie Policy explains how PPrince (“we,” “our,” or “us”) uses cookies and similar technologies on our website. By using our website, you consent to the use of cookies as described in this policy.
2. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help improve user experience by remembering preferences and tracking website performance.
3. Types of Cookies
We Use:
• Essential Cookies: Necessary for website functionality and security.
• Analytical Cookies: Help us understand how users interact with our website (e.g., Google Analytics).
• Functional Cookies: Store user preferences for a better experience.
• Advertising Cookies: Used for personalized marketing and advertising.
4. How We Use Cookies
• Improve website performance and user experience.
• Analyze trends and optimize features.
• Provide relevant content and personalized recommendations.
5. Managing Cookies
You can manage or disable cookies through your browser settings. However, disabling essential cookies may impact website functionality.
6. Updates to This Policy
We may update this policy periodically. Continued use of our services implies acceptance of any changes.
7. Contact Us
For questions regarding our Cookie Policy, please contact us through our contact form.
1. Introduction
PPrince EX s.r.o. is fully committed to preventing its services from being used to facilitate money laundering, terrorist financing, or any other illicit activity. This Anti-Money Laundering (AML) Policy outlines our framework for compliance with applicable laws, including the implementation of effective internal procedures, due diligence, and risk controls.
2. Regulatory Compliance
PPrince EX s.r.o. complies with all relevant AML regulations in the Czech Republic and the European Union, including guidelines issued by the Financial Analytical Office (FAÚ). Our systems are designed to identify, assess, and mitigate AML risks in line with FATF recommendations.
3. Risk-Based Approach
We apply a risk-based approach (RBA) to ensure appropriate measures are in place based on the level of risk posed by a customer or transaction. The risk assessment considers factors such as:Customer profile and behaviorGeographic locationNature of services used (e.g., fiat/crypto exchange)Transaction size and frequencyCustomers and transactions classified as high-risk are subject to enhanced due diligence.
4. Customer Due Diligence (CDD)
Prior to establishing a business relationship, PPrince EX s.r.o. performs CDD measures to verify the identity of its customers. This includes:Full name, address, and date of birth (for individuals)Company name, registration number, and ownership structure (for legal entities)Source of funds and purpose of the relationshipWe also conduct ongoing monitoring to detect changes in customer profiles and potential suspicious behavior.
5. Enhanced Due Diligence (EDD)
For customers and activities considered high-risk, EDD measures are applied, including:Verification of beneficial ownersGathering additional information on source of wealthCloser transaction monitoring and approval processesHigh-risk cases include politically exposed persons (PEPs), clients from high-risk jurisdictions, or those engaged in complex or unusually large transactions.
6. Prohibited Activities
PPrince EX s.r.o. prohibits the use of its services for the following:Activities involving illegal products or servicesUnlicensed gambling or betting platformsMixing/tumbling or anonymity-enhancing services for cryptocurrenciesPyramid or Ponzi schemesTrade in arms, narcotics, or human trafficking
7. Prohibited and High-Risk Jurisdictions
We do not engage with individuals, entities, or counterparties based in or associated with the following:Sanctioned countries under EU, OFAC, or UN regulationsJurisdictions with weak AML regulationsCountries on the FATF "High-Risk and Non-Cooperative Jurisdictions" listA full list of restricted jurisdictions is reviewed regularly and enforced through onboarding and transaction monitoring.
8. Monitoring and Reporting
All customer transactions are subject to real-time and periodic monitoring. Suspicious activity is escalated internally and, when required, reported to the Czech Financial Analytical Office (FAÚ) without notifying the customer (tipping-off prohibition).
9. Training and Awareness
PPrince EX s.r.o. ensures that all relevant staff receive AML training tailored to their responsibilities. This includes onboarding education, scenario-based reviews, and periodic refreshers.
10. Record Keeping
All CDD documentation, transaction records, and AML-related decisions are securely stored for a minimum of five years, in accordance with applicable legal requirements.
11. Ongoing Review
This policy is reviewed and updated regularly to reflect changes in regulations, operational procedures, or risk factors.
Contact If you have questions regarding our AML Policy, please contact us via ex@pprince.io.
PPrince EX s.r.o. is officially licensed to provide services involving virtual assets in accordance with applicable Czech trade regulations.
The information and services provided on this website are not intended for distribution to, or use by, any person or entity in the United States or in any jurisdiction where such distribution or use would be contrary to local laws or regulatory requirements.
Risk Disclaimer:
The purchase and use of virtual assets involve a high degree of risk. Cryptocurrency prices are highly volatile and can fluctuate significantly over short periods of time. As such, the value of cryptocurrencies may increase or decrease unexpectedly, and users may lose all or part of their investment. Cryptocurrencies may become illiquid or lose value entirely.
Contact us on: ex@pprince.io
Effective Date: 04.06.2025.
1. Scope & Intent
This policy outlines the terms and conditions for refunds and cancellations applicable to both individual clients (B2C) and business clients (B2B) using PPrince.io's digital asset exchange services. Our aim is to ensure clarity, fairness, and accountability in the resolution of payment-related issues.
2. Conditions Under Which Refunds May Be Granted
Refunds may be considered under the following circumstances:
- An unauthorized transaction was made on your account.
- A system-level technical error caused a failed, duplicated, or inaccurate transaction.
- You were charged, but the purchased crypto asset or service was not delivered as expected.
3. Non-Refundable Scenarios
We do not issue refunds in the following situations:
- Errors caused by the user, including wrong wallet addresses or network selection.
- Requests based on price movement, market conditions, or timing.
- Services were rendered as agreed, and the user later changed their mind.
- Any request submitted after the 30-day resolution window.
- If the request is related to services explicitly labelled as non-refundable.
4. Filing a Refund Request
To request a refund, please contact our support team at support@pprince.io within 30 calendar days from the transaction date.
Provide the following details:
- Account information (email or business ID)
- Transaction hash or payment reference
- Reason for the refund request
- Any supporting documents or screenshots
We may request further information before processing your case.
5. Processing Timeline
Refund requests are generally reviewed within 5 business days. If approved, refunds are issued within 3 business days either to the original payment method or to an equivalent wallet, depending on the nature of the transaction.
6. Decision-Making & Authority
All refund decisions are at the sole discretion of PPrince.io. Approval is based on transaction records, compliance checks, and usage policy adherence. We reserve the right to deny any request that falls outside of this policy or is found to be abusive or fraudulent.
7. Contact Information
For questions or concerns regarding this policy, please reach out to us at: support@pprince.io
Company Name: PPrince EX S.R.O
Address: Na Čečeličce 425/4, Smíchov, 150 00 Prague 5, Czech Republic
Company Number: 21602735
